Account and sign-in
Create an account, confirm your email, sign in, reset a password, accept an invitation, choose light or dark, and sign out.
Your account is your email and password. One account can belong to many projects, with a different role in each. There is no separate account settings page. Sign-in lives on its own pages, and the account menu at the bottom of the sidebar (the avatar button in the top bar on a phone) holds your email, appearance and sign out.
Create an account
- Open Create an account from the sign-in page. The page says Free up to 10,000 views a month. No card needed.
- Enter your Email, a Password and Confirm password. The password needs at least 8 characters. Letters, digits and symbols are not required. Show passwords reveals both fields.
- Select Create account (Creating account… while it works).
Messages next to the fields:
| Message | Meaning |
|---|---|
| Enter your email address. | The email is empty. |
| Enter a valid email address, like name@company.com. | The email is not valid. |
| Use at least 8 characters. | The password is too short. |
| Re-enter your password. | Confirm password is empty. |
| Passwords don't match. | The two passwords differ. |
Confirm your email
The page changes to Confirm your email: We sent a link to your address. Open it to finish creating your account. Open the link in the email to finish.
- Resend email is disabled for 60 seconds after each send, and shows Resend in a countdown. A notice says Email sent again. when it works.
- Use a different email goes back to the form.
- Already confirmed? Sign in goes to sign-in.
- If you came from an invitation, the page adds After you confirm, you'll land on your invitation.
Sign in
Enter your Email and Password and select Sign in (Signing in…). After signing in you land on the page you were trying to open, or on your last project.
| Message | Meaning |
|---|---|
| Email or password is incorrect. | The pair does not match. |
| Confirm your email first. We sent you a link when you signed up. | The account is not confirmed. Select Resend email in the message. |
| Too many attempts. Wait a minute, then try again. | Rate limit. |
| We've sent several emails to this address. Wait a few minutes, then try again. | Email rate limit. |
| Can't reach the server. Check your connection and try again. | Network problem. |
| We couldn't do that. Try again in a moment. | Anything else. |
If your session ended, the page says You were signed out. Sign in to continue. If you opened an invitation link, it says Sign in or create an account to see your invitation. Use the email address the invite was sent to.
Forgot your password
- Select Forgot password? next to the password field.
- On Reset your password, enter your email and select Send reset link.
- The page says Check your email: If an account exists for your address, a link to reset your password is on its way. It can take a minute. Check spam, too. It reads the same whether or not the address has an account. Resend email waits 60 seconds.
- Open the link. On Choose a new password, enter New password and Confirm new password (at least 8 characters) and select Update password.
- A toast says Password updated, and you go into the dashboard. Your other signed-in devices are signed out.
If the link is old or already used, you see This link has expired: Reset links work once and expire after a while. Request a new one to continue. Select Send a new link. If the new password equals the old one, you see Choose a password different from your current one.
Accept an invitation
See Members and roles. You must sign in with the email address the invitation was sent to.
Appearance
Open the account menu and under Appearance choose Light, Dark or Match system. Light is the default. The choice is saved in this browser only.
Sign out
Open the account menu and choose Sign out.