Templates & screen types
Feedback and survey templates
Ratings, NPS, satisfaction, bug reports, feature votes, cancel surveys and multi-screen surveys.
Feedback templates use questions. Your site gets answers by Field ID in answers, and Analytics counts each chosen answer. Typed text only reaches your site. See Flows and questions.
| Template | Intended for | Fields | Action IDs |
|---|---|---|---|
| Rating Prompt | Ask how it is going; send happy people to reviews, others to feedback | none | rating_positive, rating_negative |
| Rating Slide-in | The same as a slide-in | none | rating_positive, rating_negative |
| Cancel Survey | One question before cancelling, with room to explain | reason, details | confirm_cancel |
| NPS Slide-in | 0 to 10 recommend score with an optional reason | nps (score_0 to score_10), nps_reason | nps_submit |
| Satisfaction Slide-in | 1 to 5 after a chat or task, optional comment | csat (score_1 to score_5), csat_comment | csat_submit |
| Bug Report Slide-in | Kind of problem and what happened | bug_type, bug_details | bug_submit |
| Feature Request Slide-in | Vote on what to build next, plus an idea | next_feature, other_idea | feature_vote_submit |
| Why You Left | Reason, optional note, thank-you (2 linked screens: Reason, Thanks) | reason, details | finish_feedback |
| Product Survey | Role, use, follow-up (3 linked screens: Role, Use, Contact) | role, use_case, follow_up, email | finish_survey |
The slide-ins are made for the Slide-in format. See Display formats.